PANAJI: Telecom Regulatory Authority of India (TRAI), in a consumer outreach programme, has revealed that publication of tariff plans by telecom service providers in newspapers is mandatory at least once in six months.
The programme, which was held on Thursday in Panaji to make the consumers aware of their rights, talked about the lesser-known policies and schemes formed by TRAI to protect the consumers.
TRAI advisor Madan Mohan presented a slide show detailing the several services and solutions a consumer can avail o f, right from getting a start up kit while buying a new sim card to how it is mandatory for call centres to respond to the callers within 60 seconds.
TRAI ensures that a consumer is provided with adequate choice, affordable tariff and high quality service. Mohan informed that any outlet from where one can purchase a sim card must have at least a top-up voucher of 10, irrespective of whether the consumer buys it or not.
Mohan also told the consumers to be on the alert and to not respond to any missed calls from any number, other than the ones which start with +91. He recounted instances where people have been duped or calls have been received, wherein a person informing about a lottery win, called, only to realize that after the call, a great amount of balance was deducted from the number.
He also informed that service providers have been strictly told that all the telemarketing calls must be from a 10 digit number starting with 140. He said calls from any other number are unregistered and illegal.
The programme involved representatives from leading service providers like Idea Cellular, BSNL, Vodafone, Bharti Airtel and so on. During the interactive session, a consumer Atish Naik narrated his problem, where for the past two years he has not received a hard copy of his monthly postpaid bill, which then has not let him get reimbursed by his company. For the past eight months, the matter is in the cons umer court, while he is incurring a loss of about 1,000 every month.
Many others spoke about their grievances, while TRAI made a note of it and assured to resolve the matter. TRAI advisor Madan Mohan has asked the consumers for feedback and suggestions at adv.mumbai@trai.gov.in
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